Our Recovery Process
From the first message to the moment your pet is safely back home, you'll always know what we're doing and why.
- 1
Contact Our Team
Reach out and tell us what happened.
Message us on Facebook or send a report through the site. We respond quickly and start gathering the details that shape the search — the sooner we know, the sooner we can act.
What to include if you can: your pet's name, breed, color and size; the exact time and place they went missing; and the best way to reach you.
- 2
Review Pet Information And Last Known Location
We build a picture of your pet and the area.
We collect your pet's description, behavior, medical needs, and exactly where and when they were last seen. Temperament matters enormously — a shy cat and an outgoing dog behave completely differently when lost.
Helpful details: microchip number, collar and tags, whether they're approachable, what they respond to, and any recent moves or changes in routine.
- 3
Determine The Best Search Method
The right approach for this specific case.
Based on the terrain, timing, and your pet's habits, we choose the mix of drone, thermal, land, and ground strategies to use. Not every case needs every tool — matching the method to the situation is what makes the search efficient.
A suburban escape, a rural wander, and a suspected theft each call for a different combination of aerial coverage, ground coordination and investigation.
- 4
Deploy Drone Technology And Field Resources
The search goes live.
Thermal drones and field resources go to work across the highest-probability areas. Thermal imaging is especially effective in fields, wooded areas, large properties, and rural locations — and it works day or night.
Night searches are often the most productive, because that's when many lost pets are most active and when heat signatures stand out most clearly against cooler terrain.
- 5
Track Leads And Search Results
Every sighting is logged and followed.
Every sighting, trail, and lead is logged and evaluated so no detail slips through the cracks. Where theft is suspected, we also organize information and evidence to support recovery efforts.
Leads come from all directions — neighbors, social media, shelters, trail cameras, and drone footage. We keep them organized so patterns emerge.
- 6
Work Toward Safe Pet Recovery
We keep going until your pet is home.
We keep working the plan, adjusting as new information comes in, until your pet is safely recovered. Many lost pets are found after days, weeks, and sometimes even months.
There's no cutoff point. As long as there are leads to pursue and areas to search, the case stays open.
What To Expect From Us
No scripts, no runaround. Here's what working with us actually looks like — before, during and after the search.
How quickly do you respond?
Emergencies are answered around the clock. Standard inquiries receive a reply within 24 hours. The sooner you reach out, the more options we have.
What does it cost?
It depends on the search — the area to cover, the methods required, and how long the case runs. We'll walk you through it before anything starts, with no obligation.
What if my pet has been gone for weeks?
That's not a reason to stop. Many lost pets are found after days, weeks, and sometimes even months. Long cases get the same attention as new ones.
Do I need to be there?
It helps, but it isn't required. We can coordinate remotely, and we'll tell you exactly what you can do from where you are.
Speed Matters
The first hours are the most valuable. A pet that's still close by is far easier to find than one that's had days to travel — which is why we don't sit on inquiries.
Your Details Stay Private
The information you share is used only to help recover your pet. We treat your situation with discretion and respect.
Ready To Start The Search?
Step one takes two minutes. Tell us about your pet and where they went missing, and we'll take it from there.